Thank you for contacting us!
FREQUENTLY ASKED QUESTIONS
- What are your hours?
-
We understand everyone's availability and needs differ, which is why we work hard to be flexible and find schedules that work for our clients. We are available weekends and evenings by appointment, just let us know what works best for you!
Our regular business hours:
Tuesday-Thursday 11am - 5pm, Friday 10am - 2pm, Saturday 10am - 12pm
- Where are you located?
-
We are located at 940 N. Valley Dr., next to the Sonic on the corner of Valley & Picacho.
- Do I need an appointment?
-
All of our photography services require an appointment so please text, email or call to schedule your session. We do our best to accommodate timelines and deadlines. We will fill cancelation/rescheduled time slots on a first come, first serve basis.
- What is your booking, payment & cancellation policy?
-
BOOKING: For all sessions a $50 non-refundable session deposit is required to book and hold the date for your session and serves as a cancellation fee. However, the fee can be credited towards your future session. The remaining balance is due before or on the session date.
PAYMENT: All session fees can be paid via cash or credit/debit card (green chile considered). Please note that a 3.5% transaction fee is added to all credit/debit card payments.
CANCELLATION POLICY: Any client who does not cancel or reschedule within 24 hours of session will forfeit the $50 deposit and it will serve as a cancellation fee. No show sessions will also forfeit said deposit. As previously stated, the fee can be credited towards a future session if the client reschedules the appointment by calling 24 hours prior to the date of the session and re-booking at an agreeable date and time.
- How long is the typical wait?
-
Wait times for appointments and photo proofs may vary, depending on time of year and availability. We typically can get clients scheduled within 2 weeks or less. Proofs are typically ready for viewing within 48 hours after your session. Prints and digital images are typically ready for pick up about 2 weeks after you finalize your order. Our photographers will inform you of your lead times at the conclusion of your session.
- What payment options do you accept?
-
We accept all forms of payment including cash & credit/debit cards.
Green chile may be considered as an option for payment ;)